Razer Book 13 BIOS update? | Razer Insider

Razer Book 13 BIOS update?

  • 31 January 2021
  • 6 replies
  • 8 views
O
Hello All,

I just got my Razer Book 13 a couple of days ago and I can potentially love it, but it did BSOD several times and restarted on its own a couple of times. From what I understood online, and after eliminating other possibilities, it is probably an outdated/malfunctioning BIOS software.

Now the problem is, there are no dedicated support pages or any drivers/BIOS updates for Book 13 on the Razer website that I can find, unlike all other devices!! I understand it is kind of new but it is not THAT new!!!

So, my questions: will there be BIOS and driver updates for Book 13 soon (when)? Is there any sort of roadmap for these things? Are these forums monitored by any Razer employees who can comment?!

I went ahead and submitted a return request because that is pretty much the only kind of support ticket I could submit for a Book 13 and should return it within 4 weeks, but I still like the device and would like to know if there is hope to fix the issue instead of returning it.

Cheers!

Irony: the devices BSOD'ed while I am writing this post! 😞
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6 Replies

Razer.Speedcr0ss
Userlevel 7
oelassy
Hello All,

I just got my Razer Book 13 a couple of days ago and I can potentially love it, but it did BSOD several times and restarted on its own a couple of times. From what I understood online, and after eliminating other possibilities, it is probably an outdated/malfunctioning BIOS software.

Now the problem is, there are no dedicated support pages or any drivers/BIOS updates for Book 13 on the Razer website that I can find, unlike all other devices!! I understand it is kind of new but it is not THAT new!!!

So, my questions: will there be BIOS and driver updates for Book 13 soon (when)? Is there any sort of roadmap for these things? Are these forums monitored by any Razer employees who can comment?!

I went ahead and submitted a return request because that is pretty much the only kind of support ticket I could submit for a Book 13 and should return it within 4 weeks, but I still like the device and would like to know if there is hope to fix the issue instead of returning it.

Cheers!

Irony: the devices BSOD'ed while I am writing this post! :slightly_sad:


Hey there! Thanks for initiating this thread. Sorry for the mishap. I understand that this is not the best way to enjoy your newly purchased device. Please send me a PM together with your case number or laptop's serial number so I can check its specs and contact history. Let's continue our conversation there.
O
Thanks for the reply. I sent a pm.

-Omar
Razer.Speedcr0ss
Userlevel 7
oelassy
Thanks for the reply. I sent a pm.

-Omar


Thanks Omar. I've replied to your PM.
M
I have the same problem as well, and it hasn't got any better yet. Could you help me with it?
O
Mutian.He
I have the same problem as well, and it hasn't got any better yet. Could you help me with it?

Unfortunately, the problem was not solved and I had to return the device and get a laptop from another manufacturer. I hope your issue is different and they can help you!
M
Thanks for your reply.

I've even offered to replace with a new RB13, but the problem still exists. I'd like to say RB 13 is a way too excellent product. However, these little defects really frustrated us consumers. Hope you will have a pleasant experience with your next laptop. Thanks again.
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