Razer Book 13 BSOD (Never Ending)

Discussion in 'Systems' started by Zasosa, Apr 4, 2021.

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  1. Zasosa

    Zasosa New Member

    Have purchased Razer Book 13 from Amazon, moved from Apple recently. I like this notebook but this has a huge problem. :
    1. I am running the original Windows 10 from razer.
    2. Can not install work profile (MDM) issues for Office 365.
    3. Getting constant igxf (Intel Graphics drivers error) and different bsods.
    4. Uninstalled Synapse, updated drives, windows, ran sfc, etc, everythng.
    5. Reinstalled several times, Razer and non Razer images of windows.
    6. Used, intel tests, mem test from windows, memtest 86, etc. everything passed
    8. Used graphics benchmarks, no idea why it fails ,

    Minidumps from latest windows https://drive.google.com/drive/folders/1QE4CRB-2caxau4K1I2t-qN9lm7oA9y3j?usp=sharing

    running bios 1.01 :))
    Nothing helps!
    Please help ! I really like this laptop and use it.
  2. -Mr.Nobody-

    -Mr.Nobody- Active Member

    try to DM this Guy
    if you need quick response try to DM this Guy
  3. Zasosa

    Zasosa New Member

  4. FiszPL

    FiszPL Well-Known Member VANGUARD

    I see, that 2 BSODs are caused by Killer NIC driver.
    I'd uninstall these drivers, and download a new ones from Killer NIC website.

    Personally - I always dump factory installed OS. I mean I always do a Windows 10 clean install, with my software (+ mandatory software ofc), so it's not bloated, and working flawlessly.
    Razer.Caziel and -Mr.Nobody- like this.
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @Zasosa If the problem persists after following @FiszPL's suggestions, please send me your kernel dump files. We can use that to dig deeper. Here's how to get them:
    1. In Control Panel, select System and Security > System.
    2. Select Advanced system settings, and then select the Advanced tab.
    3. In the Startup and Recovery area, select Settings.
    4. Make sure that Kernel memory dump or Complete memory dump is selected under Writing Debugging Information.
    5. Restart the computer.
    6. Copy and zip complete/kernel dump files from “C:\Windows\Memory.dmp”.
    I'd appreciate it if you can share triggers and what apps you usually run before BSODs occur.

    *Thread locked to curb the conversation to PMs.
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