Razer Book 13 - BSOD's

Discussion in 'Razer Support' started by DANOS-QUINYX, May 12, 2021.

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  1. DANOS-QUINYX

    DANOS-QUINYX New Member

    I have a brand new Razer Book 13 2 weeks now
    When I first turned it on it BSOD during the initial windows setup process.
    I ignored that as a once off issue.
    Then after that I got some more graphics issues and BSOD, I thought maybe it was a graphic driver issue.
    So I updated the graphics driver but that didn't make a different.
    I ran the Windows Memory Diagnostics test and got an error, than I ran the PassMark Memtest and got some errors and a FAIL on their test.

    So I now believe the Razer Book 13 is shipping with faulty RAM modules.

    I have also tried to reset windows to factory setup, but that process fails because of the Faulty RAM so Windows just reboots and says it rolled back all the changes.

    I have contact support and got auto assigned this case number
    *Removed ticket number from public view.
    But I haven't been contacted yet, I would like to get my brand new Razer Book 13 replaced! 20210509_193249RESIZE.jpg
     
    Last edited by a moderator: May 12, 2021
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Since you've already narrowed it down to a hardware issue, I can help you submit a warranty claim instead. Please send me the ticket number along with a copy of your proof of purchase. I'll take it from there.

    *Thread locked to curb the conversation to PMs.
     
    Last edited: May 12, 2021
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