Razer Book 13 - BSOD's | Razer Insider

Razer Book 13 - BSOD's

  • 12 May 2021
  • 1 reply
  • 4 views

I have a brand new Razer Book 13 2 weeks now
When I first turned it on it BSOD during the initial windows setup process.
I ignored that as a once off issue.
Then after that I got some more graphics issues and BSOD, I thought maybe it was a graphic driver issue.
So I updated the graphics driver but that didn't make a different.
I ran the Windows Memory Diagnostics test and got an error, than I ran the PassMark Memtest and got some errors and a FAIL on their test.

So I now believe the Razer Book 13 is shipping with faulty RAM modules.

I have also tried to reset windows to factory setup, but that process fails because of the Faulty RAM so Windows just reboots and says it rolled back all the changes.

I have contact support and got auto assigned this case number
*Removed ticket number from public view.
But I haven't been contacted yet, I would like to get my brand new Razer Book 13 replaced!

This topic has been closed for comments

1 Reply

Userlevel 7
Since you've already narrowed it down to a hardware issue, I can help you submit a warranty claim instead. Please send me the ticket number along with a copy of your proof of purchase. I'll take it from there.

*Thread locked to curb the conversation to PMs.