Razer Book 13: hinge cover/foil kinking

Discussion in 'Systems' started by bibendum, Jun 10, 2021.

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  1. bibendum

    bibendum New Member

    Hi everyone,

    This is my third Razor Book 13 within two weeks. I've sent two models back to Amazon - one because of a sunk-in left shift key, the other one due to the exact same problem AND a problem with the middle part of where the hinge is: it kinks when you close the lid, causing a sharp bend in the plastic cover.

    I've bought a model directly from Razor now, and even though this one no longer has the sunk-in key, the problem with the hinge foil is there once again. My laptop is only 48 hours "old". Seems to be a general design flaw.

    Is anyone experiencing the same? And if so, did you find any solution? The laptop itself is a gorgeous device, I am tired of exchanging the models, though.

    Cheers
    Jay
     

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    Last edited: Jun 11, 2021
  2. kuzya987

    kuzya987 New Member

    Hey,

    I have just checked on my Razer Book and have the same problem. I raised a support case for a different problem, but I will include this in the ticket as well.
     
    1saac likes this.
  3. hxroh

    hxroh New Member

    I had exactly the same problem! I sent it back to razer and they replaced it with a new unit. It is a design flaw. I regret buying this laptop. I'm also having a lot of random BSODs.
     

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  4. Xalias010

    Xalias010 New Member

    hey! I had the same foil issue on my book 13, I asked Razer what it’s purpose is and they replied with “The foil on the hinge protects the internal components of your device from dust and other foreign objects.” so I don’t care much about it, as long as it doesn’t affect the laptop functionality
     
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