Razer Chroma Light Strip/Connected Accessories Intermittently Reset Off/On

Discussion in 'Razer Support' started by BallinHomeless, Jan 18, 2022.

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  1. BallinHomeless

    BallinHomeless New Member

    so I recently purchased a bunch of razer products and hooked everything up. Razer Light Strip, Expansion Kit, Ballistic Mouse/Dock, Huntman TE Keyboard and Firefly Mouse Mat. I have a simple static program I use in chroma studio and the lights will turn off and on sometimes (like a reset) or something. I haven't completely worked through various toggles to fix this on my own but wanted to see if anyone has any knowledge on this. A few ideas questions follow:

    1. In the synapse app, under the RGB Controller, there is a toggle in the upper right hand corner that is a boxed out "A". Its usually filled in green which i assume means on. This is supposed to auto detect the amount of LED's in the setup on startup or something. Could this have something to do with it?

    2. I also have tried to get the setup to turn off when my computer is off by using toggle "Turn off when display is off" and when that happens, it goes into I different program, which when I open my Chroma App on my phone, it seems like that's controlling it? It never actually turns off on its own, i need to manually turn it off via the visual RGB program inside Razer Synapse or on my Chroma phone app.

    3. i do have Chroma Boost toggle on in the Cortex app that does a program effect when a game startup and the software boosts settings.
     
  2. BallinHomeless

    BallinHomeless New Member

    Also, within Synapse 3, my MSI motherboard seems to have a module but it doesnt actually control anything within my computer tower. I went into MSI software and toggled off "Mystic Light to Override 3rd Party Software on Restart".
     
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