Razer Chroma V2 won't light up.

Discussion in 'Razer Support' started by JaydontheThing, May 15, 2019.

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  1. JaydontheThing

    JaydontheThing New Member

    Don't blame Synapse cause I gave up with that software and don't have it anymore. Keyboard still works. Lights don't work on any device. They went out when I was using Synapse, but I don't have that anymore and when I was trying to install Synapse (literally seriously trying) I installed it at some point, but then my keyboard wasn't recognised. I have tried installing Razer Synapse so much, it won't update and won't instsll properly anymore and comes up with an error. When I do install it though it will say that it don't work in that small window. Multiple problems here and about 24 hours of trying to fix everything. I have a mouse and the lighting still works on that btw. P.s One of the errors that came up I searched up and never found any information about it.
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    What Razer keyboard do you currently have and what error message did you get when installing Synapse? I'd appreciate it if you can put up a screenshot of the error message and how the keyboard appears in the Device manager.
     
  3. JaydontheThing

    JaydontheThing New Member

    Ok I tested it on my PC. I haven't done that yet and the lights came on, so I think I know what the problem is. When I was messing about with the Razer Chroma Visualizer I turned the keyboard lights off, but then after thst I deleted the software cause there was a problem with the Updating bit where it will say there is no Internet and sometimes glitches. I didn't think getting rid of chrome will keep the lights off and I thought the lights worked on my TV. I guess I am wrong about that. Should've tried it on my Xbox/PS4. I still need to get the chroma Modules cause my antivirus is blocking them and I guess Windows Safe mode can't install them. So I will get the extra parts and I will update you from there.
     
  4. JaydontheThing

    JaydontheThing New Member

    Someone else is helping me now and I don't want too many people around me so can we close this thread now?
     
    Razer.Caziel likes this.
  5. JaydontheThing

    JaydontheThing New Member

    Got the chroma modules back and now everything is fixed!
     
  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Happy to hear that! Locking this thread as resolved.
     
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