Razer Core V2 - Thunderbolt Bug?

Discussion in 'Razer Support' started by Olski101, Apr 7, 2018.

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  1. Olski101

    Olski101 New Member

    Hey Peeps,

    Just wondering if anyone else may have experienced this bug / issue with the Razer Core v2:

    It seems everytime I disconnect the core, even after I turn off the laptop (Razer Blade Stealth 2016) the core just doesn't work when getting reconnected.

    Power still comes through the unit so it can get charged, but the graphics card or USB peripherals don't fire up at all.

    After a lot of frustration and puzzlement I discovered the way to fix it was:
    • Unplug all peripherals in the Core
      • Including display port cable
      • Including all USB devices
    • Remove the GFX card slot out a bit to reveal the I / O switch and flip this off and back on
    • Then connect the core (without any peripherals) and it will boot up
    • Then you can reconnect all devices and it seems to work ok
    This does not seem like the ideal situation or solution but at least it saves me from sending it back ....again. Wondering if anyone else has experienced this, or at least the secondary thunderbolt chip not getting recognised for some reason.

    I am hoping this kind of thing can be fixed through some software updates because I will probably get sick of doing it everytime I would like to use the Core.

    Anyway, I'd thought I'd post this here before sending something through a dedicated support channel.
  2. FirePenguin

    FirePenguin Retired

    Really is not a real fix for the problem. Let me help you out. If you can check your inbox, I sent a message.
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