Razer Core X Connectivity Issue

Discussion in 'Razer Support' started by ivan.cutchon, Jul 22, 2019.

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  1. ivan.cutchon

    ivan.cutchon New Member


    I recently got my Razer Core X in the mail with a EVGA GTX 1060 6GB and was trying to use it with my older Razer Blade Stealth 7500U [Kaby Lake] Laptop.

    I installed all the updates available on the support website for my laptop and the latest Window Update.

    I was able also able to install the NVIDIA drivers that I needed.

    But the problem is... the Razer Core does not stay connected to my RBS Laptop. It disconnects every 10 seconds and since then I have not been able to use it.

    Has anyone has this problem? and if so how can I fix it?
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Can you PM me the serial number of your RBS so I can verify the model? For now, try plugging in other devices on that same port and let me know if you get the same results.
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