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Razer Core X no power

Discussion in 'Razer Support' started by easyEmeraldshare712, Jul 11, 2019.

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  1. easyEmeraldshare712

    easyEmeraldshare712 New Member

    I cannot get my razer core x to power on.
    My PC does not detect it when i plug in the thunderbolt cable.
    I have tried multiple power cables.
    I have tried using the Thunderbotl cable to connect my phone and pc, and it works.
    There is simply no "spark" when i plug in the pwoer cable or press the power button.

    Is the gtx 1650 not supported?
    Even if it is not supported the Core X does not get any power and the fans do not spin.

    My Setup is as follows:
    hp-elitebook-x360-1030-g2
    Razer Core X
    ASUS GTX 1650
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Although the GTX 1650 isn't listed on the supported GPU list, it should still work. Can you please send me a PM with the serial number of your Core X so I can check the warranty status? By the way, is this right out of the box?
     
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