Razer Cortex - Booster Prime Windows error

Discussion in 'Razer Support' started by Powpowder, Apr 29, 2021.

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  1. Powpowder

    Powpowder New Member

    From the tile to the picture below you can see my problem. I have tried resetting my PC and still happens. Haven't had a recent windows update before getting this error.

    Some times Booster Prime just doesn't even load the game...

    Any ideas?

  2. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Thank you very much for sharing your screenshot with us. My name is Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your concern.

    Regarding your issue, could you please launch your game in the game's own shortcut or other ways? Just make sure that you did not launch your game via Razer Cortex. And see whether this game can be launched normally. If yes, it means this issue occurred due to a bug in Razer Cortex. If no, we assume it is some other issue.

    We are sorry that we cannot reproduce this issue on our side. Thank you very much for your patience.

    Best Regards,
    Michelle Chang
    Razer Cortex Team
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