Razer Cortex installation error

Discussion in 'Razer Support' started by sharpMistyMossPEARL736, May 19, 2019.

  1. I am trying to install razer cprtex installer and in razer gaming software it installs until 65% then an error that says 1551934988YCAXdyA8RzGMS_Setup_V2.0.138.162.exe installation failed with error code:5 and it also said something about my windows 7 settings. What do I do?
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you share a screenshot of the error message?
     
  3. Sorry but i can't right now
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Got that. Just get back to me when you can.

    Also, please try to update .Net Framework and try again. Let me know how it goes.
     
  5. Ok so now i tried to install it again and now it says it doesn't support my version of windows. I have windos 7
     
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the update. Can you send over the version number of Cortex to me through PM? Include the link to this thread as well. Let's continue there.
     
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