Razer Cortex installation error | Razer Insider

Razer Cortex installation error

S
I am trying to install razer cprtex installer and in razer gaming software it installs until 65% then an error that says 1551934988YCAXdyA8RzGMS_Setup_V2.0.138.162.exe installation failed with error code:5 and it also said something about my windows 7 settings. What do I do?
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5 Replies

R
Userlevel 6
Hi there! Can you share a screenshot of the error message?
S
Sorry but i can't right now
R
Userlevel 6
Got that. Just get back to me when you can.

Also, please try to update .Net Framework and try again. Let me know how it goes.
S
Ok so now i tried to install it again and now it says it doesn't support my version of windows. I have windos 7
R
Userlevel 6
Thanks for the update. Can you send over the version number of Cortex to me through PM? Include the link to this thread as well. Let's continue there.
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