razer cortex is breaking my pc

Discussion in 'Razer Support' started by Le_Jam_King, Dec 12, 2020.

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  1. Le_Jam_King

    Le_Jam_King New Member

    i downloaded razer cortex to boost my game fps and it is consistently crashing my pc every time i load up and wont even let me power off the proper way which is destroying my pc and i have a 2070 super with water cooling so i don't think its crashing naturally also every time i manage to uninstall it my pc is fine yet most the time it wont let me unistall

    does anyone has a fix for this
     
    Le_Jam_King, Dec 12, 2020
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  2. Michelle-RazerCortexPC

    Michelle-RazerCortexPC Well-Known Member Staff Member

    Hey there,

    Thank you for posting your issue on our support board. My name is Michelle from the Razer Cortex technical support team. I will be here assisting you to resolve this issue.

    As a Razer user myself, I understand how frustrating for you to face this kind of issue. I will try my best to help you out with this issue.

    We sincerely apologize for the issue you encountered. Before we start could you please help us and provide us with the Cortex logs and screenshots showing the issue for us to figure out the correct resolution?

    I will PM you a guide on how to collect and upload the Cortex logs if you need my assistance.

    We are really sorry for the issue that you encounter. We will be looking forward to your reply soon.

    Thank you very much!

    Take care and have a great day!

    Your Technical Buddy,
    Michelle Chang
    Razer Cortex Support Team
     
    Michelle-RazerCortexPC, Dec 14, 2020
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  3. ultimateTRON557

    ultimateTRON557 New Member

    please help the exact same thing is happing to my pc as i optimized my starwars battlefront 2 and now every time i even try to load it up my pc crashed what do i do?
     
    ultimateTRON557, Dec 17, 2020
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  4. Michelle-RazerCortexPC

    Michelle-RazerCortexPC Well-Known Member Staff Member

    Hey there, thank you for posting Cortex's issue here. We are sorry for the issue you encountered. My name is Michelle and I will be here assisting you to resolve this issue. Before we start could you please PM us the Cortex logs for us to isolate the concern? I will send you a guide on how to collect and upload the Cortex logs if you need my assistance. I will be looking forward to your reply soon. Michelle
     
    Michelle-RazerCortexPC, Dec 17, 2020
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