Razer Cortex keeps crashing/rebooting my PC :(

Discussion in 'Razer Cortex' started by rambler358, Dec 17, 2019.

  1. rambler358

    rambler358 New Member

    Ever since installing the latest Cortex version 3 days ago, my PC would randomly crash (reboot) with a blue screen error. After uninstalling Cortex my PC has since remained stable. I'd really like to have Cortex installed, as I like its features. But until Razer can fix the crashing with it I'll have to do without.
     
  2. Nancy8975

    Nancy8975 Administrator Staff Member

    Hi rambler358, sorry to hear what you encountered.

    To analyze this issue, we need your help getting the dump files. Please upload the dump files to services like Dropbox or Google Drive and paste the link here in the forum.

    Thank you,
     
  3. rambler358

    rambler358 New Member

    Okay, I'm kind of a noob at some PC tech stuff. Where would I locate the dump files, and are there specific files I need to upload? Thanks!
     
  4. rambler358

    rambler358 New Member

    Okay, after some research I figured out the dump file thing. What kind of memory dump file are you looking to see (Small, Kernal, Complete, Automatic or Active)?
     
  5. Nancy8975

    Nancy8975 Administrator Staff Member

    Hi rambler358, please find the ones that are close to when the BSOD happened in the directory
    %SystemRoot%\Minidump and send to us for analyzing.

    Thank you,
     
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  6. rambler358

    rambler358 New Member

    I have a couple of minidump files, both from today as I just recenty had time to reinstall Cortex. Here's the link, let me know if you can't access for whatever reason. Thanks!
    https://www.dropbox.com/home/Logs
     
  7. rambler358

    rambler358 New Member

    I just uploaded another minidump file to the DropBox link above from a BSOD that occured right after booting up Windows about 20 minutes ago.
     
  8. Nancy8975

    Nancy8975 Administrator Staff Member

    I just tried the link from your last post but got an error saying "The folder "/Logs" doesn't exist." Can you check and see what's going on?

    Thank you.
     
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  9. rambler358

    rambler358 New Member

  10. Nancy8975

    Nancy8975 Administrator Staff Member

    0V3R_K1LL and DRIFT_IT like this.
  11. rambler358

    rambler358 New Member

    Thank you!
     
  12. NK.33

    NK.33 Active Member

    what was the solution to this? I have the same issue.

    The PC does not reboot, but it just freezes up and i cant do jack but hard reboot manually - cant remote into it either.....i would bet its something to do with the new Win 10 update breaking Cortex and they need to release a fix.....please confirm?
     
  13. rambler358

    rambler358 New Member

    No solution as yet. Razer Synapse and Cortex have both been updated since. Since the update, my system freezes rather than re-booting now with Cortex installed. But I'm thinking there may be a conflict with Cortex and the ThermalTake RGB Plus software that's controlling my fans.
     
  14. NK.33

    NK.33 Active Member

    I have now removed Cortex - TBH it didnt make any difference to my gaming experience anyway.

    I dont think it is anything to do with 3rd party software, more likely a Windows 10 feature that is not compatable with the new update....why they would release an update without testing it on every build of win 10 first is beyone me
     
  15. Butttscratcha

    Butttscratcha New Member

    Cortex is set to boost automatically when I start any game. More recently COD: Warzone has been seeing Directx error and freezing and kicking me out of the game. I have found a way to recover from this when it happens but when I close out of COD and Blizzard, cortex tries to undo the automatic boost from when I entered the game and everything goes haywire and normally gets stuck in the dark zone or restarts with a fault code on my motherboard.
     
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  16. HP10T

    HP10T New Member

    I am trying to fix this issue as we speak. Have yet to find a solution :slightly_sad:. Have you been able to get Cortex to display the FPS and log through their app at all? All my Cortex shows is what time and how long I played the game when I launch through Cortex.
     
  17. Butttscratcha

    Butttscratcha New Member

    I completely uninstalled Cortex and Chroma. I'm not sure what was going on with it but after disabling xbox game bar and uninstalling Cortex and Chroma, I haven't had any issues. I also downloaded OBS to use that instead for recording.
     
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  18. HP10T

    HP10T New Member

    I'll give that a shot and see how it goes.

    Did you use the beta cortex?
     
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  19. Butttscratcha

    Butttscratcha New Member

    I tried that after it all started happening and didn't see any change.
     
    0V3R_K1LL likes this.
  20. HP10T

    HP10T New Member

    Do you have battle.net installed also? Can you confirm what your launch directory/file is showing; if it's the modern warfare launcher.exe or modern warfare.exe if that makes sense.
     
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