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Razer Cortex Mobile keeps logging out

Discussion in 'Razer Support' started by AlexVienna76, Mar 26, 2019.

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  1. AlexVienna76

    AlexVienna76 New Member

    I have a strange account problem on my razer phone. Whenever I open the Cortex App or the The Theme store I am logged out and when I check the account page on settings there is no razer account. When I log into the theme store the razer account appears in settings but as soon as I open the cortex app i am logged out after a few seconds and the account disappears from the settings. Anyone else with this problem?
     
    AlexVienna76, Mar 26, 2019
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  2. AlexVienna76

    AlexVienna76 New Member

    Since the latest Software Update of the razer phone 2 I dont have the logout problem anymore - Cortex doesnt start anymore. crashes at startup immediately. Clearing cache didnt help. Anyone has got an idea?
     
    AlexVienna76, Mar 28, 2019
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  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Can you put up a screenshot of the crash error and have you tried reinstalling the app?
     
    Razer.Caziel, Mar 28, 2019
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  4. AlexVienna76

    AlexVienna76 New Member

    Had no crash error. Just the app Closing upon startin - but the reinstall did help
    Thanks a lot. :)
     
    AlexVienna76, Apr 3, 2019
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    Razer.Caziel likes this.
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    No biggie. Feel free to send me a PM should this ever reoccur. Cheers!
     
    Razer.Caziel, Apr 3, 2019
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