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Razer Cortex Mobile New Update!

Discussion in 'Razer Cortex' started by Rox598, Oct 28, 2019.

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  1. XevosWarz

    XevosWarz New Member

    opps... look like back to without daily refresh again for today... I guess we have to wait twice a day for getting the silver.
     
    _Talos_ likes this.
  2. Gabzilla_

    Gabzilla_ Member

    What phone are you using, and what version of android? Also just try uninstalling and reinstalling the software.
     
  3. ckdo1974

    ckdo1974 New Member

    The problem is independent of the hardware make and model, and of the version of Android in use. There's nobody to blame here but Razer.
     
  4. Gabzilla_

    Gabzilla_ Member

    I am not trying to blame Android or your hardware, I am just trying to understand whether it could be a factor in the issue or not. Don't be so aggro :slightly_sad:
     
    JR0nin likes this.
  5. JR0nin

    JR0nin Well-Known Member

    Razer Cortex Mobile works fine after the latest update on Android for my OP6T.
     
  6. JR0nin

    JR0nin Well-Known Member

    @ckdo1974 Hello there, in reality the software update release do depends on the hardware model/android in use as there is a timeline constraint on the hardware used on all the devices. The latest softwares/updates does not work if the hardware's support timeline regardless of which brand made it.

    There are many devices right now, which cannot run a software as it does not have the hardware specifications to execute it. :smile_:
     
    Gabzilla_ likes this.
  7. Sacius

    Sacius Well-Known Member

    Odd, even after fresh install of latest update, it still didnt reset. (worked yesterday w/o update)
     
    DRIFT_IT and 0V3R_K1LL like this.
  8. 0V3R_K1LL

    0V3R_K1LL Well-Known Member

    I think it might be region based/ server based. I have the app updated but for me in the EU its not working. A friend in Asia has it working no issues.
     
    DRIFT_IT likes this.
  9. ckdo1974

    ckdo1974 New Member

    Fine then. If only Cortex works reliably on a 2018 Huawei P20 lite, using Android Pie, in Europe, I don't necessarily need to have it run on any of the other devices (even though it did until last week).
     
  10. Rox598

    Rox598 Keyblade Master VANGUARD

    Sorry about this everyone

    I’ll pass it on now and ask for someone to take a look.

    for more information regarding the issue can you reply with some details?

    Device:
    Android Version:
    App Build Number:
    Region:
     
  11. osnabb

    osnabb New Member

    Device: Samsung Galaxy S9
    Android Version: Android 9
    App Build Number: 5.0.380
    Region: Europe (Sweden)

    During November I've been able to earn silver on my phone on the 1, 5, 7 and 8 of November by playing games but I've gotten the daily silver for checking in on every day, according to my transactions list.
     
  12. 0V3R_K1LL

    0V3R_K1LL Well-Known Member

    Has your issue been resolved? I'm still not able to earn anything from P2P mobile on many days, some days it works on its own.
     
    DRIFT_IT likes this.
  13. osnabb

    osnabb New Member

    No change yet, I've been able to earn som silver two days this week so far. Seems completly random when it works or not.
     
  14. Sacius

    Sacius Well-Known Member

    Its not random, it works when games changes and when it switches to 50zsilver during weekend and then back to 25.
     
    DRIFT_IT and 0V3R_K1LL like this.
  15. 0V3R_K1LL

    0V3R_K1LL Well-Known Member

    It was working for me on Tuesday and Wednesday when the games didnt change. Whatever the problem is I have already submitted a bug report and contacted support but they have no fix for it so far. I have tried everything and multiple devices too so its not an issue on my end.

    I just checked, its working now for Friday cause the games have changed but im not sure why it worked on Tuesday when the games didnt change.
     
    Last edited: Nov 15, 2019
    DRIFT_IT likes this.
  16. Kenserky

    Kenserky Well-Known Member

    It seems to work almost every two days.
    Device: Galaxy S7
    Android Version: 8.0.0
    App Build Number: 5.0.380
    Region: EU (France)

    I hope they can fix this, it's getting anoying havong problem for this long.
     
  17. DRIFT_IT

    DRIFT_IT Well-Known Member

    Its not 2 days, @Sacius is right it only tracks when the games change or the amount changes from 25 to 50 for each game, so basically 1 day on the weekend and 1 day on Mondays also whenever they decide to change the games.
     
    0V3R_K1LL likes this.
  18. techSmittenPEARL247

    techSmittenPEARL247 New Member

    OMG I think we got the SAME issue!!!!! Since November, the mobile Paid to play is unable to refresh the next day! Sometimes like Saturday, if you claimed the reward, I need to wait until Tuesday for renewal.
    The PC Paid to play is fine for an everyday refresh.
    So, I assume they change the Terms and condition secretly from 24 hours refresh to 48 - 72 hours. I asked the customer service since 2 November, but all they replied is pushing back and front to both the zGold team and the technical team. Feels really bad because they try to cut off such loyalty program to user like us
     
    Kenserky likes this.
  19. techSmittenPEARL247

    techSmittenPEARL247 New Member

    Need to mention that I am using Razer Phone 2, in case they try to blame the device issue:mad_:
     
    0V3R_K1LL likes this.
  20. 0V3R_K1LL

    0V3R_K1LL Well-Known Member

    Its not a device issue, I have 2 devices and they both dont work normally. I have emailed support but they keep closing my tickets down even though I reply to their reminder email saying my issue isnt resolved. I guess even they dont understand the issue right now.

    Would much rather have the old Cortex mobile back to be honest.
     
    Kenserky and DRIFT_IT like this.
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