razer cortex not launching crossfire west | Razer Insider

razer cortex not launching crossfire west

  • 20 October 2021
  • 2 replies
  • 54 views

hello,
the game normaly working when i launch it the usual way... but it dont launch, when i use razer cortex app - when i try to launch it via that app it shows me this eror mesage... "failed to load url version.ini."
any way why this hapening? and how to fix it?
another Question:
will the time play will count for the prizes in razer silver upcoming sweepstakes? (it already showing the alst time played and the total played time in the cortex app bad - does not ading any time and the last date of played the game is also wrong... only corect thing is there the last playtime"

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2 Replies

Userlevel 4
Thanks for posting your concern on our support board, but I will tag one of my colleagues to assist you regarding this matter.

@Michelle-RazerCortex please help our friend right here. Thanks!
Hey there!

Thanks for bringing this issue to us here. My name is Michelle from the Razer Cortex technical support team. I will be delighted to assist you with your issue.

Before we start could you please provide us with your Cortex logs for us to further investigate it? I have PMed you a simple guide to help you collect and upload your Cortex logs. Please check it.

We will be looking forward to your reply.

Please feel free to let us know if you need further assistance.

@Razer.GuitarScar Thanks for looping me in.

Michelle