Razer Cortex not picking up hours | Razer Insider

Razer Cortex not picking up hours

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I'm taking part in this season's squad rewards, and the system isn't picking up my hours. I've played well over four hours of Genshin Impact every day of the season so far, though I only have 5 hours and 54 minutes. I don't know how to fix this, as I keep launching the game from Razer Cortex itself and tried playing different games, but it still doesn't pick up hours, or it picks it up really late and only counts a few minutes. It's frustrating me as it's the first time I've participated, and I cant even do anything for my team.
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3 Replies

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Hey there!

Thank you very much for sharing your concern with us here. My name is Michelle from the Razer Cortex Technical Support Team. I will be delighted to assist you with your issue.

If I understand you correctly, you were having a gameplay time issue when you played Genshin Impact, am I right? If yes, could you please provide us with your Cortex logs for us to further investigate this issue?

I have PMed you a simple guide to help you collect and upload your Cortex logs. Please check out if you need it.

We will be looking forward to your reply soon.

Thank you very much for your patience.

Michelle
easyPastelRedvine223
I am having this same issue. I have played Genshin impact for probably 5 hours and it is showing I haven't played at all. It is also showing that the last time I played was 2021-06-11 when i just played today 2021-06-22.
A
easyPastelRedvine223
I am having this same issue. I have played Genshin impact for probably 5 hours and it is showing I haven't played at all. It is also showing that the last time I played was 2021-06-11 when i just played today 2021-06-22.

Hey there!

Could you please provide us with your Cortex logs for us to further investigate this issue?

I PMed you a simple guide to help you collect and upload your Cortex logs. Please check if you need it.

We will be looking forward to your reply soon.

Thank you very much for your patience.

Michelle
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