[MONTHLY SILVER] April 2024 30,000 Silver Drawing
Your place to find answers, official support, community help, product launches, giveaways and more.
Check out our newest promotions, product updates, contests and giveaways.
Engage with the Razer Insider Community. Discuss ideas and ask questions
Get official Razer and community support in our support forums.
Stay up to date on the latest product launches, announcements and information.
Enter our weekly drawing for a chance at 5000 Razer Silver
Share your support success stories and you may earn 2500 Razer Silver
Try the New Razer Synapse and Chroma app Open Beta. With hundreds of devices supported now and more to be added monthly.
i buy two pins for league of legends and both two pin show that isn’t redeem in your country???i buy it at razer sg and use it in league of legends sg2 serverhow can the pin invalidi try to find support but they just say it is because you use in wrong server like thatwhen i send the screenshot of my account to prove that i use it in the corresponding server they just asking the transaction id repeatedly even i just sent it beforeand then they just say that your question are solved and then they don’t reply to my message
Heads up, Insiders!Our friends over at Gearbox Publishing is celebrating their launch of Gigantic: Rampage Edition and they have given us 10 Steam keys to give away.THE UNIQUE MOBA HERO SHOOTER RETURNS!GIGANTIC: RAMPAGE EDITION is a premium and definitive release of the original 5v5 MOBA Hero Shooter, GIGANTIC, that provides a dynamic and exciting team-based multiplayer experience for fans of both genres. Choose from a diverse roster of unique heroes, each with a set of upgradeable abilities, and team up with four other players to control objectives and take down the opposing team’s mighty Guardian, all while protecting your own. GO GIGANTIC!To Enter:Like and comment on this thread for a chance to get yourself one (1) of 10 Gigantic: Rampage Edition Steam keys.Please note that these Steam keys are for North America only. If you are not a resident of North America, you can still enter to win Razer Silver, just mention that in your comment. Additionally, for every 10 comments received,
Hello, my activation code has been erased. I recently bought headphones and wanted to activate them and the code was erased.
Hello Support,I purchased a razer blackwidow v4 pro on 22 Feb 2023 and I seem to be running into issues since I received it, where it double registers keys. This was not so frustrating in the short run, however after playing shooter games, it became more troublesome as it stops me from being able to properly walk. It either stops my movements, stutters or simply turns in an unwanted direction.I confirmed this is not an issue of the keys being/getting stuck and hardware is updated to most recent. I am happy to try any other solutions, if not I would like to commence the process of a replacement.Thank you,Sky
Just got my Leviathan V2 with the subwoofer and got it plugged in and everything, but you can barely hear any bass coming from the subwoofer. I've seen online that the THX driver that automatically gets installed causes an issue with it work, so I uninstalled that, but nothing. Also saw the Synapse causes an issue with the subwoofer working also, so I uninstalled that, and it still doesn't work. I can put my ear up to it and I barely hear sound coming from it. Any thoughts?
hello I’m new and this is my first razer product and I have a problem with my product and need assistance my razer hammerhead true wireless is defective and the right earbuds does not work I and don’t know how to make it work and just use the left one that still work thankfully but it sad because every time that I use it I can only use one and the mic is a bit muffled when I use it, don’t know what to do its special to me because my uncle gave it to me and I don’t want to complain to him but I love my hammerhead true wireless its quite fun and sounds really good I use it for school and for gaming but I can’t be fully immersed when I’m gaming, please need help to make the right earbud work this is the only earbuds I have and its special to me……………….…………….. o(TヘTo)
Mousepad is plugged in directly to my computer. The light is bright right by where the cord meets the mat but is extremely dim everywhere else. What can be done about this? I love Razer products but this is very disappointing.
안녕하세요
Hey there, So my Basilisk V3 stopped working poroperly (it keeps turning on an off) and i was sure it is a hardware issue. So I got myself a new Basilisk V3 which cant be synchronised properly. The Lightning and most keys can be remapped as intended, however not button 5 and 6. I managed to get my old one running for a moment and its buttons worked just fine.I also relized that the device manager only labels the mouse as comfort mouse and not as Basilisk V3 as it did with my old one. I checked by turning off Synapse or using the mice with another device, apparently the internal storage seems to work, since i can use the remapped buttons on my laptop or my PC wihtout having Synapse running. Which makes me think this is a Software issue regarding Synapse. Has anyone experienced the same issue or found a solution? Kind Regards and thanks in advance
This is my first Razer product, love it. It looks great and I will test it out in video calls and such. But there is no native Mac software from Razer. Anyone know why that is? If I cant get to the setting proper I will have to return the probably coolest cam on the market
I’ve had my headset for a couple of years now and recently (about 2-3 weeks ago) it started making a popping noise and disconnecting itself then immediatly reconnect. it happens so often that it makes it hard to even have a conversation and impossible to hear my games. -I’ve reinstalled Synapse-I’ve tried different USB port-it worked without issue on a different PCi would love to finally put an end to this incredidbly irritating issue if it is even possible to be fixed. Thank you in advance.
A lot of people say that a cheap laptop stand is enough to improve the cooling so, let’s buy one. I was wondering wich ones you guys are using, because I think some I found on Amazon might block the fans on the bottom.
After playing Helldivers 2 I always have to manually restart Synapse 4, because it’s crashed or been forced to close. Maybe it’s because Helldivers 2 is using the nProtect GameGuard anti-cheating tool?When I manually start Synapse 4 it’s empty and it will take 10-20 seconds for it to re-discover my Razer devices (and start syncing RGB etc).I’ve had this issue since I started playing Helldivers 2 5-6 weeks ago. It’s the only game that’s causing this.The game and Synapse 4 (v4.0.86.38) is fully up to date. Running Windows 11 23H2.Razer devices: Core X Chroma, BlackWidow Elite, Naga V2 Pro, Nommo Chroma, Kiyo ProAnyone else with the same problem?
The audio quality is so bad. Much worse than the levithan and nommo pro v1 I have previously owned. Not sure if this is the issue, I am trying to change the sound format (It’ currently at 16bit 48k HZ DVD Quaility) but it’s greyed out and doesn’t let me.
Why is there no new ‘THX Environmental mode’ audio options games been added for well over 6 month. Bought the Nommo v2 Pro and this has been a huge let down in support from Razer. Headset there are about 55 supported games, speakers 6. Razer need to get their act together for expensive features that advertise this feature and nothing has changed since day 1 release!
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.