Razer Cortex PC does not register Apex Legends

Discussion in 'Razer Gold & Silver' started by Apocalyciouss, Jan 19, 2021.

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  1. Apocalyciouss

    Apocalyciouss Well-Known Member

    Hey, the games for razer cortex just updated this week, and since I don't have Battlefield, I opted to play Apex Legends instead, but it is not registering the time for me.

    When I hover my mouse over the game in the razer cortex app, it does not pop up with a green "play" button.

    I was wondering if it had anything to do with the version of the game? Because I have the Apex on the Steam client rather than the Origin client, would that be why it does not register?
     
    Apocalyciouss, Jan 19, 2021
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  2. SmartG

    SmartG Well-Known Member Staff Member

    Hey there!

    Thank you for initiating this thread. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical buddy for today.

    You were right. The 'PLAY' button did not show because you played Apex Legends on the Steam client. While the Paid to Play supports the game on the Origin client.

    But don't worry. The steam client for this game is supported now on Paid to Play. So you can keep playing the steam one.

    A kind note here: please exit Cortex, then, restart Cortex and launch Apex Legends from Razer Cortex when you join the Paid to Play campaign.

    By the way, our Squad Rewards Campaign is starting, do not miss the chance to win Razer Silver prizes.

    Please feel free to let us know if you need further assistance.

    Best regards,
    Michelle Chang
    Razer Cortex Team
     
    SmartG, Jan 20, 2021
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    Apocalyciouss and FiszPL like this.
  3. FiszPL

    FiszPL Well-Known Member VANGUARD

    Do you have the newest Cortex version installed?
    If it still doesn't automatically recognise the game, you can add it manually by clicking on the + button (you can find game install path in Steam by clicking on the Properties button, then you choose the same location in Cortex).
     
    FiszPL, Jan 20, 2021
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