Razer cortex recording not working

Discussion in 'Razer Cortex' started by heavinsvale440, Nov 18, 2016.

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  1. Hi guys my razer cortex recording all the sudden just stop working when i started to record game dev tycoon. i have my overlay on and everything and i have done alot of research
    but it is not working. any solutions?

    thanks
     
  2. Vaypron

    Vaypron Well-Known Member

  3. zoraw

    zoraw Cortex Product Developer Staff Member

    Hi @heavinsvale440

    Thank you for using Razer Cortex.

    Can you describe what you observed in greater details?

    I am wondering which one you encountered. Did Cortex completely fail to record game but this failure started to occur only recently? Did Cortex manage to start recording the game for a while before suddenly aborting the recording?

    And did you have any success recording any other game?
     
  4. The first few recording i did with brawlhalla worked, and then about 1 or 2 weeks later i had to either restart razor cortex or just spam the record hotkey multiple time. And then now it completely stopped working, it doesnt start to record or even if it does (which i highly doubt) I still cant see it in the video file. I have updated the razer cortex to the newest version and also have reinstalled the software
     
  5. zoraw

    zoraw Cortex Product Developer Staff Member

    That is strange. Can you at least see the Cortex overlay when you are in the game?

    I would like to see whether a complete reinstall, including other Razer softwares, could at least restore Cortex to a working condition, however, please also help us by submitting your logs before you perform the reinstall steps.

    Please use the log collection tool below, upload the logs to services like Dropbox or Google Drive and paste the link here.

    Logs collection tool:
    http://rzr.to/cortexlogtool


    Steps for complete reinstall:
    • Uninstall Cortex
      • If you have installed any other Razer software e.g. Synapse or Comms, please uninstall them too
    • Delete the following folders:
      • C:\Program Files (x86)\Razer
      • C:\ProgramData\Razer\RazerCortex
    • Reinstall Cortex
     
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