Razer Cynosa Chroma not detected by Synapse 2.0/2.21 | Razer Insider

Razer Cynosa Chroma not detected by Synapse 2.0/2.21

  • 20 June 2019
  • 5 replies
  • 467 views
I
Hi guys i have a strange problem, i have Razer Orbweaver Chroma, Razer Mamba Tournament Edition and a Razer Cynosa Chroma... Well the Orb and the Mamba are perfectly detected by Synapse 2.21 instead of the Cynosa Chroma also if it is in the supported device as un can see in this official link : http://drivers.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=2116&nav=0,343,239&_ga=2.34850791.792787630.1560939137-442693727.1560939137

any fix about that?

ty in advice
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5 Replies

Razer.Caziel
Userlevel 7
Do you currently have both Synapse 2.0 and 3.0 installed? Did this happen right out of the box or was your Cynosa Chroma detected before an update or a system change?
I
Razer.Caziel
Do you currently have both Synapse 2.0 and 3.0 installed? Did this happen right out of the box or was your Cynosa Chroma detected before an update or a system change?

Hi, thx for answer, btw this happen right out of the box and nope i have just only Synapse 2.0
Razer.Caziel
Userlevel 7
ilMedor
Hi, thx for answer, btw this happen right out of the box and nope i have just only Synapse 2.0

I appreciate the update. Can you send me a screenshot of how your keyboard appears in the device manager via PM?
I
Razer.Caziel
I appreciate the update. Can you send me a screenshot of how your keyboard appears in the device manager via PM?


https://gyazo.com/c56f3a76cae34d099479aa7d3986b3b0
Razer.Caziel
Userlevel 7
ilMedor
https://gyazo.com/c56f3a76cae34d099479aa7d3986b3b0

What OS are you currently on and have you tried uninstalling the keyboard drivers or run repair for Synapse 2.0?
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