Razer death adder v2 disconnecting

Discussion in 'Razer Support' started by wts_Kendri, Dec 7, 2022.

  1. wts_Kendri

    wts_Kendri New Member

    Hello fellow razer users,

    i have had a problem with my razer death adder v2 pro and i wanted to know if anyone else had this issue. The mouse is brand new but it keeps disconnecting after it starts up, same goes for 2.4 and bluethooth, but when i use it with cable it doesnt. Anyone had this issue aswell and knows how to fix it?
     
    poteee likes this.
  2. kiujind

    kiujind New Member

    just got mine today and this is happening to me, the same thing as you, i thought it was my computer and tried a different one and still the same issue, also, updated to newer firmware and now neither bt and 2.4ghz works, cant believe i just spent 70$ on this.
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey wts_Kendr and kiujind. Check if the issue happens while the mouse is paired with another computer. Also, try isolating the disconnection by using/pairing the mouse with the PC only. If you have another WiFi/Bluetooth device around the mouse, please disable or turn them off and check if the issue persists. You can also switch the WiFi channel to 1,6 or, 11 in the modem's settings and see how it goes.
     
  4. Dawn754

    Dawn754 New Member

    This is caused by automatic firmware update
     
  5. FiszPL

    FiszPL Well-Known Member VANGUARD

    What?
    There's no automatic firmware update, you have to update it manually.
     
  6. Dawn754

    Dawn754 New Member

    After I updated firmware 2.04, my 2.4 completely failed. The computer can't detect the inserted 2.4. I have applied for a new 2.4
     
  7. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Please try downloading and installing the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your computer and reinstall the Razer Synapse 3.0. Let me know how it went. Otherwise, send me a PM, including your device's serial number, so I can help you submit a support ticket number.
     
  8. Dawn754

    Dawn754 New Member

    These are useless. My 2.4 is completely broken.There is no prompt tone when plugged into any device。。The thing is this: because my mouse button is loose, customer service replaced me with a new mouse. After I received it, I plugged it into the computer and used it for about 1 minute. Then, the mouse began to jam. I want to reinsert 2.4. But he has broken down. At present, customer service said that they would send me new parts after the holiday。This situation is caused after I open razer synapse3. So, I guess it is the hardware damage caused by automatic update
     
  9. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for sharing your thoughts on this. Can you send me your case number so I can check your contact history and share what I got from this post? I cannot confirm or give feedback since our devs do not have confirmation yet. Hopefully, everything goes out well after the device replacement.
     
    Dawn754 likes this.
  10. Dawn754

    Dawn754 New Member

    what's the number?
    Where can I find him?

    However, I have seen many people in the same trouble recently
     
  11. FiszPL

    FiszPL Well-Known Member VANGUARD

  12. Dawn754

    Dawn754 New Member

    I don't have these.
    Because my 2.4 is damaged, No device detected when plugged into the computer
    Currently, I use a wired connection, but cannot update the firmware

    Prompt to insert 2.4 when updating firmware. Actually, I have inserted it.
     
  13. Dawn754

    Dawn754 New Member

    hello.my mose s/n:2224h
     
  14. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Please send me a private message by clicking this link, including the serial number of your mouse on its underside. Also, refrain from posting personal and device info on the threads (publicly), as it can compromise your privacy/security. Thanks for your cooperation.
     
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