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razer deathadder chroma not detected in synapse 2

Discussion in 'Razer Support' started by itsunleasher, Feb 17, 2020.

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  1. itsunleasher

    itsunleasher New Member

    i have tried everything from unistalling, pluging the cables in....everything. im on windows 1903, bought used mouse, the chroma is there(but it is not sycing,2 colors),all buttons work but i can't get the synapse to work. i also have blackwidow 2014 which is recognised.
    in device manager my deathadder chroma is detected as my keyboard(blackwidow) , i tried unistalling the drivers. completely wiping off hidden razer data and nothing works

    found out that the owner had bought it from ebay for 20€ with a box, and the serial is fake.
    so anyone knows if there is anykind of software to control my lighting,atleast dpi?
    Last edited by a moderator: Feb 18, 2020
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You'd be lucky to find a software that interacts with the device if it is indeed a counterfeit. Do send me the serial number through PM so I can validate the authenticity of the mouse.
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