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Razer Deathadder Elite Chroma Lights Freezing

Discussion in 'Razer Support' started by xlighx11, Feb 12, 2019.

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  1. xlighx11

    xlighx11 New Member

    I cant fix it, my razer mouse 1 week old, I selected Spectrum Cycle as my effect after like 3 cycle the color will freeze. tried both synapse 2 and 3(currently using synapse 3) and still the same updated to the latest version. also tried deleting all profiles and clean install still the same after and after. I tried to end task the LEDKeeper and it works but only for a moment like 3 cycles again and freezes. I think it is software fault more than just hardware. using windows 10 64bit updated to latest. oh by the way here is the video footage.

    Thanks, Pls it is my first ever razer product and I order Blackwidow Chroma v2 I don't want to get disappointed.
     
    xlighx11, Feb 12, 2019
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  2. FatKidWanderer

    FatKidWanderer Well-Known Member

    Let me help you out on this. Can you try to repost the video of the said issue? Also, can you send us the serial number of your Razer devices through PM? Let's continue from there.
     
    FatKidWanderer, Feb 12, 2019
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  3. xlighx11

    xlighx11 New Member

    I
    made the video public. I'll pm you the code sir when I get back home. hmm, I end task the ledkeeper on my task manager and my mouse works fine but it will cycle and freeze again. im using msi mystic light on my gpu fyi.
     
    Last edited: Feb 12, 2019
    xlighx11, Feb 12, 2019
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  4. FatKidWanderer

    FatKidWanderer Well-Known Member

    We can now see the video. Thanks for that. We will be waiting for your PM.
     
    FatKidWanderer, Feb 12, 2019
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    xlighx11 likes this.
  5. xlighx11

    xlighx11 New Member

    Serial Number Sent through Conversation pls check
     
    xlighx11, Feb 13, 2019
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