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Razer Deathstalker Ultimate Freezing Computer on Driver Update

Discussion in 'Razer Support' started by BobTheZebra, Jan 10, 2019.

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  1. BobTheZebra

    BobTheZebra New Member

    Hello,

    I've been going through forums for the past couple hours seeing if anyone else had this issue and as far as I can tell it's unique to me. I'll start off with the background of my problem:

    After plugging in the Razer Deathstalker Ultimate (RDU) keyboard I was prompted by Razer Synapse 2.0 for an update. Patch Notes: "- Razer DeathStalker Ultimate Configurator Fixed: *Various bug fixes and performance improvements."

    The update proceeded as any other update does and it kept progressing until it hit the 55% mark and I noticed my whole computer had froze. I restarted my computer and proceeded with a second attempt at the same update to only yield the same result.

    After this, I uninstalled Razer Synapse, restarted my computer, then reinstalled Razer Synapse, then attempted the update again. Same result as before.

    I uninstalled all drivers for the RDU keyboard, restarted my computer, then tried the update again. This time it got to 60% before freezing.

    I tried installing the device driver update on their own without Razer Synapse and again my system froze without being able to complete the update.

    I noticed the programmable buttons above the touch screen on the RDU keyboard lit up white for a half second before my computer froze whenever the update was taking place.

    At this point I was out of ideas and started browsing to see if anyone else had this issue and couldn't find any information on it that was similar to my experience. Any help is appreciated and I'm thank you anyone who can help my with this issue
    ____________________________________________________________________________________

    System Specs:


    Operating System
    Windows 10 Home 64-bit

    CPU
    Intel Core i7 @ 3.20GHz
    Coffee Lake 14nm Technology

    RAM
    16.0GB Dual-Channel Unknown @ 1330MHz (19-19-19-43)

    Motherboard
    Alienware 0VDT73 (U3E1)

    Graphics
    Acer A221HQV (1920x1080@60Hz)
    Hanns.G Hi221 (1680x1050@61Hz)
    Intel UHD Graphics 630 (Dell)
    4095MB NVIDIA GeForce GTX 1080 (Dell)
    ForceWare version: 397.93
    SLI Disabled

    Storage
    1863GB Seagate ST2000DM008-2FR102 (SATA (SSD))
    119GB LITEON CV8-8E128-11 SATA 128GB (SATA (SSD))
    931GB Western Digital WD My Book 1130 USB Device (USB (SATA) )

    Optical Drives
    No optical disk drives detected

    Audio
    Razer ManO'War 7.1
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @BobTheZebra, is your DeathStalker Ultimate working properly aside from the update failure? If so, please send me a PM with these:

    1. Synapse Logs:
    Please zip the folder C:\ProgramData\Razer\Synapse\Logs

    2. MSINFO:
    Please run C:\Windows\System32\MSInfo32.exe and export the information
     
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