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Razer devices not detected by Synapse 3.0

Discussion in 'Razer Support' started by Wazzi., Feb 12, 2019.

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  1. Wazzi.

    Wazzi. New Member


    Got before razer Synapse 2.0 software and using
    Razer Kraken 7.1 V2
    Razer Ornata Chroma
    Razer Mamba TE

    Eveythink workins find detected by Synapse 2.0.
    Few days ago I got Razer Mamba Elite but herres a problem Synapse 2.0 dont support Mamba Elite.
    Installed Synapse 3.0 and wohoo 0 devices detected.
    Delteted Razer files from C:\Program Files (x86)\Razer C:\Program Files\Razer
    Reinstalled Synapse 3.0 few times.
    Uninstalled drivers, USB hubs ports.
    Clean registery.
    Unplug plug in devices and still nothing!

    I spend already around 7h with this problem and I thinking about refund that mouse to shop if I have to using this not working 3.0 Synapse!!! It should detect my all devices after plug in... what the hell?

    Using Windows 7 64bit Professional

    Attached Files:

    • s3.png
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    Last edited: Feb 13, 2019
    Taco__Derp likes this.
  2. Kpacycki

    Kpacycki New Member

    @up this same here. Windows 7 see this mouse in device manager like HID-compliant mouse not Razer Mamba. I try reinstall mouse driver's and Razer Synapse 3 and Synapse still don't see Mamba.
    Last edited: Feb 13, 2019
    Taco__Derp and Wazzi. like this.
  3. Wazzi.

    Wazzi. New Member

    Great to hear that not only I got this problem.
    Taco__Derp and Kpacycki like this.
  4. Wazzi.

    Wazzi. New Member

    Taco__Derp and LucasFur like this.
  5. LucasFur

    LucasFur New Member

    Taco__Derp likes this.
  6. off3nc3

    off3nc3 New Member

    Same issue , windows 7 . x64 Ultimate SP1
    Blackwidow Chroma Tournament v2 and Naga trinity are not seen under Synapse 3.0 , tried everything for 2 hours following every possible guide on this forum and razers subreddit,
    codekiller.py and Taco__Derp like this.
  7. LucasFur

    LucasFur New Member

    Just wrapped up with customer support ... turns out un-plugging and re-plugging the keyboard may work.
    Taco__Derp likes this.
  8. off3nc3

    off3nc3 New Member

    Doesn't work in the slightest , i did that and my BlackWidow TE chroma v2 just powered down all it's lights , it's working to type on but no more RBG's . just LOL
    Taco__Derp likes this.
  9. Taco__Derp

    Taco__Derp New Member

    same issue, ornata chroma and naga trinity, ornata not recognized or customizable but working keys and generic backlight chromatic cycling..

    Razer, please see to this prevalent problem.
  10. Taco__Derp

    Taco__Derp New Member

    uh... bump?
  11. Ki11Wi11

    Ki11Wi11 New Member

    Same issue, Synapse 3.0 does not detect my Ornata Chroma and Mamba Chroma $300+ Down the drain......well at least the Mamba has a cool rainbow effect in standby lighting mode. thank god for the no hassle 3yr no hassle return warranty i got.

    I've tried everything from even the darkest depths of internet hell
  12. Razer.Lauriat

    Razer.Lauriat Title: Entitled

    Try completely removing Synapse then reinstall it back. Follow these steps:

    1. Uninstall Razer Synapse from your PC and delete all files in C:\Program Files (x86)\Razer and C:\ProgramData\Razer directories. These folders may be hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please do so. Restart your computer afterward.
    2. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling. Restart your computer again.
    3. Turn off all Firewall and Anti-virus software to prevent any conflicts. Download and install the latest version of Microsoft .NET Framework (4.5 or higher) at http://www.microsoft.com/en-us/download/details.aspx?id=30653 (In some cases, you may need to uninstall the older version on your system). Restart your computer again.
    4. Install the latest version of Razer Synapse that can be downloaded from http://rzr.to/synapse-3-pc-download.
  13. codekiller.py

    codekiller.py New Member

    Not Working :>
  14. Lykourgos

    Lykourgos New Member

    None of it works guys. I'm fairly certain a bad update from Synapse 3.0 bricked the firmware in our mice. The guys in support have their hands tied, and the driver development team isn't authorized to release a raw firmware update package. So we essentially have no way to use the advanced features in our $150+ mice.
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