Razer devices not detected by Synapse 3.0 | Razer Insider

Razer devices not detected by Synapse 3.0

  • 13 February 2019
  • 13 replies
  • 46 views
W
Hey,

Got before razer Synapse 2.0 software and using
Razer Kraken 7.1 V2
Razer Ornata Chroma
Razer Mamba TE

Eveythink workins find detected by Synapse 2.0.
Few days ago I got Razer Mamba Elite but herres a problem Synapse 2.0 dont support Mamba Elite.
Installed Synapse 3.0 and wohoo 0 devices detected.
Delteted Razer files from C:\\Program Files (x86)\\Razer C:\\Program Files\\Razer
Reinstalled Synapse 3.0 few times.
Uninstalled drivers, USB hubs ports.
Clean registery.
Unplug plug in devices and still nothing!


I spend already around 7h with this problem and I thinking about refund that mouse to shop if I have to using this not working 3.0 Synapse!!! It should detect my all devices after plug in... what the hell?


Using Windows 7 64bit Professional
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13 Replies

K
@up this same here. Windows 7 see this mouse in device manager like HID-compliant mouse not Razer Mamba. I try reinstall mouse driver's and Razer Synapse 3 and Synapse still don't see Mamba.
W
Kpacycki
@up this same here

Great to hear that not only I got this problem.
W
For real? "our post in the thread RAZER DEVICES NOT DETECTED BY SYNAPSE 3.0 was deleted. Reason: Bumping a post, against Razer Insider House Rules (Read Here: /the-razer-insider-house-rules.14/ )"

Stop deleting my "up up up up "post and start working on solving this problem...
L
Wazzi.
For real? "our post in the thread RAZER DEVICES NOT DETECTED BY SYNAPSE 3.0 was deleted. Reason: Bumping a post, against Razer Insider House Rules (Read Here: /the-razer-insider-house-rules.14/ )"

Stop deleting my "up up up up "post and start working on solving this problem...

Im having issues with this also.
O
Same issue , windows 7 . x64 Ultimate SP1
Blackwidow Chroma Tournament v2 and Naga trinity are not seen under Synapse 3.0 , tried everything for 2 hours following every possible guide on this forum and razers subreddit,
L
LucasFur
Im having issues with this also.

Just wrapped up with customer support ... turns out un-plugging and re-plugging the keyboard may work.
O
LucasFur
Just wrapped up with customer support ... turns out un-plugging and re-plugging the keyboard may work.


Doesn't work in the slightest , i did that and my BlackWidow TE chroma v2 just powered down all it's lights , it's working to type on but no more RBG's . just LOL
T
same issue, ornata chroma and naga trinity, ornata not recognized or customizable but working keys and generic backlight chromatic cycling..

Razer, please see to this prevalent problem.
Thanks
You're never behind when you're a head!
T
uh... bump?
bump.
You're never behind when you're a head!
K
bump
Same issue, Synapse 3.0 does not detect my Ornata Chroma and Mamba Chroma $300+ Down the drain......well at least the Mamba has a cool rainbow effect in standby lighting mode. thank god for the no hassle 3yr no hassle return warranty i got.

I've tried everything from even the darkest depths of internet hell
R
Userlevel 3
Ki11Wi11
bump
Same issue, Synapse 3.0 does not detect my Ornata Chroma and Mamba Chroma $300+ Down the drain......well at least the Mamba has a cool rainbow effect in standby lighting mode. thank god for the no hassle 3yr no hassle return warranty i got.

I've tried everything from even the darkest depths of internet hell

Try completely removing Synapse then reinstall it back. Follow these steps:

1. Uninstall Razer Synapse from your PC and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders may be hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please do so. Restart your computer afterward.
2. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling. Restart your computer again.
3. Turn off all Firewall and Anti-virus software to prevent any conflicts. Download and install the latest version of Microsoft .NET Framework (4.5 or higher) at http://www.microsoft.com/en-us/download/details.aspx?id=30653 (In some cases, you may need to uninstall the older version on your system). Restart your computer again.
4. Install the latest version of Razer Synapse that can be downloaded from http://rzr.to/synapse-3-pc-download.
C
Lauriat
Try completely removing Synapse then reinstall it back. Follow these steps:

1. Uninstall Razer Synapse from your PC and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders may be hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please do so. Restart your computer afterward.
2. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling. Restart your computer again.
3. Turn off all Firewall and Anti-virus software to prevent any conflicts. Download and install the latest version of Microsoft .NET Framework (4.5 or higher) at http://www.microsoft.com/en-us/download/details.aspx?id=30653 (In some cases, you may need to uninstall the older version on your system). Restart your computer again.
4. Install the latest version of Razer Synapse that can be downloaded from http://rzr.to/synapse-3-pc-download.


Not Working :>
L
None of it works guys. I'm fairly certain a bad update from Synapse 3.0 bricked the firmware in our mice. The guys in support have their hands tied, and the driver development team isn't authorized to release a raw firmware update package. So we essentially have no way to use the advanced features in our $150+ mice.
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