Razer Edge Pro 4yrs Later and We Still Have to RMA for a battery?

Discussion in 'Systems' started by Imortel, May 26, 2017.

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  1. Imortel

    Imortel New Member

    Maybe someone can help me understand this on the forums.
    My problem is i need a new reliable battery for my Razer Edge Pro 2013 Tablet. Every time i contact razer they want me to send it in as a RMA for diagnostic and labor fee's under non-warranty. Plus pay for shipping costs to and from their facility. They claim to still have a supply of batteries for this tablet.

    My question is if they still have batteries for these tablets, why cant they just take the money and send me a new battery for my device? I know for a fact that is the issue with my tablet cause every time i unplug it, the tablet instantly shuts off and refuses to power back on. And please don't respond with, "Well if that wasn't the issue you would want your money back". The answer is no i wouldn't, because I've been wanting a new battery for it for the past year and half now before this problem arouse.

    Thanks in advance to anyone that reads and decides to respond. Let me know if you have one of these tablets too and experienced the same frustration as myself. Or have a similar simple issue like this with the Razer Blade, since it's also kinda like the big daddy now of Razer systems.
     
  2. 27SilentChaos

    27SilentChaos Active Member

    Hi, this is just my humble opinion. I guess most brands will do the same too! They won't send you a new one for you to replace yourself. And i can only think of a few options:

    1) If you are under warranty, then they would want to make sure that everything is alright from the innards to the outwards. But since like you stated that you're out of warranty given the age of the device. It's normal for companies to charge these services.
    2) Because let's say the cause of this problem wasn't because of your battery, I'm sure they would want to make sure you get a properly repaired device rather than them sending you a battery and you fixing it yourself. I'm not saying you're incapable of repairs but some people might have damaged some components while trying to repair on their own. And if that happens, do the customers still blame Razer for doing a horrible job or not? So it's more of a QA kind of thing.

    In conclusion, I believe it is normal to charge this (maybe i'm wrong) as most companies does this once a device is out of warranty. So i hope you can reconsider in sending it for repairs (at least if there is anything wrong happens to your tablet after they repaired it, you have the rights to be angry and vent your fustrations) but till then, do try to understand from their side too :) I hope this opinion of mine helps! and I hope your tablet will be A-OK!
     
  3. Joikansai

    Joikansai Well-Known Member VANGUARD

    If you have problems with the internal battery, try bring it to hardware shop and ask whether they can repair the battery, I read someone succeeded somehow repair his old external Edge battery (which attached in keyboard or controlpad, and has same power and size with internal one) that already dead and because I think Razer has no production line anymore, it will cost you a lot of money if you send to them. I have Razer edge and controlpad, last year i bought from EBay US, external battery pack but didn't received it because lithium battery seems could not be sent to EU. But after 3 years owning it the internal battery could still handle 1 hours gaming and about 3 hours light task.
     
    sharpDaffodilworld173 likes this.
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