Razer Electra V2 (3.5mm jack) Splitter doesn't work?

Discussion in 'Razer Support' started by babyclour, Dec 4, 2018.

  1. babyclour

    babyclour New Member

    Hello, I recently got this pair of headset for my birthday. I plugged it in, everything was working fine but the mic doesn't. I'm using the mic/audio splitter included in the box. I tried different things and nothings works. It only works on my phone and other mobile devices. I would really appreciate if you could help me.
     
  2. BlackFireDragon

    BlackFireDragon Active Member

    You try to cheack on other pc is the issue also appear ?
     
  3. babyclour

    babyclour New Member

    Nope, I haven't tried as I don't have other computers in my house. I will go to my friends house and check if it would work or not. Thanks for an suggestion.
     
  4. BlackFireDragon

    BlackFireDragon Active Member

    When you cheack this post message in topic this will tell us where to look issue.
     
  5. babyclour

    babyclour New Member

    Alright, I think I found the problem. It's because of the Y splitter cable included in the box. I tried using other splitter cable and it worked besides it picked up not only my voice, but also picked up the windows sound which I don't know how to fix. If anyone would know how to properly fix this I would really appreciate you.
     
  6. BlackFireDragon

    BlackFireDragon Active Member

    I think the best for you will be replace the headset if this is a hardwere solve the issue. Also from your post it's strange for a softwere issue.
     
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