Razer Electra V2 Shows up as "invalid Configuration Descriptor"

Discussion in 'Razer Support' started by michael143818, Jun 14, 2019.

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  1. michael143818

    michael143818 New Member

    So my Razer Electra V2 shows up as (said above)
    and cant get it to work at all anymore.
    Tried the firmware updater tool.
    tried uninstalling it and restarting the pc.

    Im using the windows insider build 18912 prerelease 190601-1739

    //edit
    Forgot to mention that the headset doesnt work at all now and i cant use it which really sucks as a gamer that plays 6 hours or so a day
     

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    Last edited: Jun 15, 2019
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello there! Have you tried using it with another PC to see if the issue persists? Let me know.
     
  3. michael143818

    michael143818 New Member

    Yes I actually have tried this and the problem persists.
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. Please send over the serial number of your Electra USB V2 to me through PM. I'll assist you from there.
     
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