Razer Electra v2 Surround Pro

Discussion in 'Razer Support' started by ProBoszczpl, Jun 22, 2019.


can I get an activation key?

  1. give me the key

    3 vote(s)
  2. give me the key

    0 vote(s)
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  1. ProBoszczpl

    ProBoszczpl New Member

    How can you get access to the pro version of the program, having it without the possibility of configuration is not very comforting when paying for equipment to which we do not have full access.
    I am asking for a quick answer
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Hello! Have you tried registering your headset? You should receive a code after the headset was registered. Just send me a PM if you still haven't received it after 14 days. Please do check your spam folder too as it might have ended up there.
  3. ProBoszczpl

    ProBoszczpl New Member

    Yes, I checked spam at the post office, unfortunately I do not have it there, it adds proof that the product has been registered.
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Thanks for the photo. When did you register your Electra? It might sometimes take up to 14 days for the system to generate the code so I'd recommend checking on a later date.
  5. ProBoszczpl

    ProBoszczpl New Member

    Registered on the day of purchase 12/06/2019, where will I receive this key by email?
  6. ProBoszczpl

    ProBoszczpl New Member

    it turns out that 14 days have passed and I have not received anything from creating an account or registering a product, and nowhere did I find such information that after 14 I received a key
  7. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Thanks for the update. Please send over the serial number of your device to me through PM. I'll pick it up from there.
  8. ProBoszczpl

    ProBoszczpl New Member

    you have on PM
  9. SugarDaddyV2

    SugarDaddyV2 New Member

    I have the same problem
  10. ProBoszczpl

    ProBoszczpl New Member

    if you have the same then write to moderator / admin for pv proofs let him think he will help :)
  11. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Allow me to take over since @Razer.RedPanda is unavailable. Please send me your Razer device serial number together with the email address that is associated with your Razer ID via PM so I can it check right away.
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