Razer Electra V2 (USB) issue?

Discussion in 'Razer Support' started by r0m3xx, Mar 17, 2018.

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  1. r0m3xx

    r0m3xx New Member

    I ordered a Razer Electra V2 (USB Version) from the RazerStore on February 4th, 2018 and they got to me on the 8th of February, the delivery wasn't the problem. I started using the headset and they worked flawlessly with Razer Synapse 2 and all, I setup Surround Sound with them and everything. But today, it stopped working, I currently have Windows 10 with the latest updates. I was in the middle of playing Warframe when the audio just cut off and I thought I unplugged them by accident, so I unplugged then plugged them in again, to no satisfactory I got desperate and closed Warframe. Shortly after closing the game, I opened up "Device Manager" and made sure that the drivers were up-to-date and they were. I fiddled with the Audio Settings and Set my headset to the "Default Device" and other devices to the "Default Device" as well, and that didn't work out. I opened up Razer Synapse and noticed that the Razer Electra V2 wasn't showing up on the list, and "not showing up" means the headset was not there, as if it was never plugged in and I couldn't edit anything on the headset obviously. I reinstalled Realtek Audio Drivers and still the problem persisted, after that, I reinstalled Razer Synapse, because I figured why not? That didn't work either. I noticed that the headset didn't have the Razer logo glowing on the side like it usually does, I don't understand why it would just stop working, I was using the headset just fine a few minutes ago. After a while of no satisfaction I decided to turn on my Mom's PC that she uses for work to make sure that the problem was my PC with a driver or something. After turning my Mom's PC on I plugged in the headset and Windows 10 did that "Setting up Device" or whatever, and after a few minutes I opened up YouTube and played the first video I saw on her computer and still the headset didn't output any audio.

    Does this mean I need to buy a new headset?

  2. LdKgoku

    LdKgoku New Member

    I have the same problem
  3. LektroH

    LektroH New Member

    Hello guys,

    I had the exact same issue.
    I bought my headset 3 weeks ago, I used it for 4 days and it got broken.
    It wasn't even working after plug-replugging him / trying on another computer.
    I had the error: Windows has stopped this device because it has reported problems. (Code 43) and the lights on the logo were off.

    I ordered a replacement of my headset and now it's working fine.
    I don't know what happened, I hope my new headset won't have the same issue :frown_:
  4. Srnity

    Srnity Active Member

    At this point, I would strongly suggest getting in contact with Razer Customer Support for help.
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member


    @r0m3xx @LdKgoku I sent you both a PM so I can help you guys out.

    *Moving this to the support forum for visibility.
  6. SpoderMan23

    SpoderMan23 New Member

    hey... im having the same problem and it happened to me just today in WARFRAME as well... it worries me because the headset cost me a lot and im really worried... please help if you can :heart:
  7. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Oh no! We can't have them Eidolons running free now can we? I sent you a PM so we can troubleshoot.
  8. I also just got the Electra v2 USB and it stopped working after 2 days. Is there a fix driver you can send me?
  9. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Please check your inbox as I have sent you a PM as well.
  10. coolVividTangelo344

    coolVividTangelo344 New Member

    I also just got the Electra v2 USB and it stopped working after 1 and sometimes after 5 hours. Is there a fix driver you can send me? it is so bad ingame
  11. soloLicoricesite304

    soloLicoricesite304 New Member

    this is stupid... windows cant recognize the usb.. tested in all ports. also im hoping there is no support contacting me saying i should reboot.. iv built with computers sence computers was a thing.. yeah im not young.,..
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