Razer Electra V2 USB suddenly disconnected .

Discussion in 'Razer Support' started by Water93Element, Dec 4, 2019.

  1. Water93Element

    Water93Element New Member

    I bought a razer Electra v2 USB version 2 weeks ago. when I used it for the first time it was working fine . all of a sudden when I was playing games or listening to music it disconnects and I have to unplug the headset and reconnect it to work again. Anyone can help with this issue? Thank you

    Note: my product serial number: <removed by mod>
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your Razer Electra V2 USB's concern here. Does the issue happen while connecting the headset to a different USB port on your PC? Are you connecting the headset to a USB hub? Also, have you tested the headset to a different computer and see if the same behavior happens?
     
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