Razer Electra V2 USB

Its dead .
My Razer Electra v2 is not working , first it started periodically going mute but a simple unplug would fix it .
Then all of a sudden it stopped and re plugging it didnt seem to solve my problem .
And next thing i know its not working in synapse .
I can see it if i right click the synapse icon but cannot bass boost or anything its just kinda there ( it dose not give me the option to do so like the arrow is not there )
The electra v2 would no longer show up in the UI , and i could not play with the settings its there but its not /
I have re-installed Synapse 20 times , ( clean wipe ) deleted all the files from synapse to no avail .
The computer picks it up but does not play through the headset .
The thing lights up and everything just not sound .
I have not dropped the thing ever or damaged it anyway .
(unless me unplugging it 4~ ish times counts)
I bought it a month ago and the return policy was voided .
So im stuck with a beautiful looking paper weight.
I talked to razer support so many times and downloaded custom drivers they sent i even tried running it on synapse 3 .
I think this is a software issue in the headset it self .
SPECS >
I5-8400 , Zotac1050ti , Z370 A PRO (msi) , 16GB DDR4 ., WINDOWS 10 , 700W psu .