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Razer Flaws + Unwelcoming Customer Service

Discussion in 'General Discussion' started by jetscreamsz, Oct 17, 2020 at 2:40 AM.


Have you encountered a poor Razer Customer Service?

  1. Yes

    1 vote(s)
  2. No

    0 vote(s)
  1. jetscreamsz

    jetscreamsz New Member

    I have always been an avid fan of Razer. I personally own a Blackwidow Elite, two Deathadders, a Mamba, and switched from ROG to the recent Razer Blade 15 2020.

    I wonder if anyone has faced a similar issue as mine with regards to the Blackwidow Elite; the volume scroller got busted, when rotated in one direction, the volume increases and decreases erratically. Thankfully, Razer's customer service got back to me and agreed to do a 1-1 exchange of my product which I deeply appreciate. However, this is where things took a turn, I sent my image showing how my keyboard wire has been cut, and for 5 days, there was no news. I had to prompt them again before receiving a reply saying that they have just submitted to the relevant team. For the period, I do not have a keyboard, I had to buy a cheap one of the store just to get by with work. I still do not know when the RMA is about to take place, and when I will be receiving my replacement keyboard. I called the customer service and spoke to a guy called Mark *****, which I shall not specify in detail. Instead of addressing my issue, he just rattled off and cut me off when I was speaking about the problem I'm facing.

    The thing I am trying to highlight here is Accountability. I am based in Singapore and come on, Razer came from Singapore. I chose to support this local brand and the least I can get in return is some proper accountability. If you were to tell me that the keyboard can only be replaced in 2 weeks, sure thing! I would wait patiently, that's way better than being left in the dark.

    I was going to get the new wireless series that Razer has released this year, but I believe I ought to wait upon it. Right now, I am afraid that the existing tech I have that comes from Razer are even under proper warranty. With all the negativities on the web stating the poor customer service and sudden product breakdowns, I still decided to support Razer, thinking that perhaps the local brand will not fail me, but I guess it did.

    I sincerely hope that Razer will get back on its feet and improve this very status on Customer Service and Accountability, as it is still.. very much, a beloved brand to me and to many out there.
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