Razer Gold STOLE my money when trying to reload | Razer Insider

Razer Gold STOLE my money when trying to reload

  • 6 April 2021
  • 4 replies
  • 55 views
S
The status said failed, did not give me the money yet took every dime from the Visa account.
Reload Failed | Transaction status: Failed
Transaction ID: 0122KYTEZ3L19FAF4A80B
Ticket was submitted, support ticket Case #: 210405-002618
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4 Replies

xCryptik
Rank
Userlevel 7
Severance_Pay
The status said failed, did not give me the money yet took every dime from the Visa account.
Reload Failed | Transaction status: Failed
Transaction ID: 0122KYTEZ3L19FAF4A80B
Ticket was submitted, support ticket Case #: 210405-002618

Hi @Severance_Pay,
Your reload may be declined if suspicious or fraudulent activity is detected. We recommend that you:

  • check your billing information
  • try reloading at a later time, or
  • use a different payment method

If there is a deduction on your credit or debit card, your card issuing bank will typically release the funds within a few working days. It is common practice for banks to temporarily hold funds from your card during a transaction but please be assured that Razer will not collect the funds if your reload fails.

If your funds are still on hold one week after the failed reload attempt, please contact your bank directly for assistance.

I see that you have submitted a ticket to Razer Gold Support.

Thank you.
J
Tu número de caso de asistencia es: 210406-002569
Tu número de caso de asistencia es: 210406-002021
y ya son tres veces que me pasa esto e hice diferentes compras y no me llego ni uno
J
me sale solo pendiente
1 Attachment
S
xCryptik
Hi @Severance_Pay,
Your reload may be declined if suspicious or fraudulent activity is detected. We recommend that you:

  • check your billing information
  • try reloading at a later time, or
  • use a different payment method

If there is a deduction on your credit or debit card, your card issuing bank will typically release the funds within a few working days. It is common practice for banks to temporarily hold funds from your card during a transaction but please be assured that Razer will not collect the funds if your reload fails.

If your funds are still on hold one week after the failed reload attempt, please contact your bank directly for assistance.

I see that you have submitted a ticket to Razer Gold Support.

Thank you.


I've seen this all before and none of this is useful or remotely applicable. The account is in perfect standing. Trying again later will do nothing. It's wiped the money out. I'm not trying a different payment method to get robbed again? Nice try?
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