Razer Gold Transaction Failed but still took my money. | Razer Insider

Razer Gold Transaction Failed but still took my money.

  • 13 February 2021
  • 1 reply
  • 15 views

just as the title says I got charged for my transaction however going back to my transaction history and it says under status "Failed"

This topic has been closed for comments

1 Reply

Userlevel 7
This is highly likely an authorization hold, which should fall off within seven days. That said, you will want to contact our Razer Gold Team by submitting a ticket from here. Do make sure to include the following to get the quickest resolution:

Razer ID:
Screenshot of the payment made:
Time & date of the transaction:

PM me should you need further assistance. *Thread locked and moved to Razer Gold and Silver boards for visibility.