Razer Goliathus Mercury Extended Mouse Mat LED Issue

Discussion in 'Razer Support' started by SolarXZX, Jul 31, 2020.

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  1. SolarXZX

    SolarXZX New Member

    Hey!

    I recently ordered and received my Razer Goliathus Extended Mouse Mat from the online Razer store and I noticed that the LEDs on the right side of my mat are VERY dim and the color itself is wrong (Eg. Static Blue would have the right shade of blue on the left side of the mat whereas the right side would be a faded turquoise. Or purple on the left would end up being a faded pink on the right?). I understand that the right side of the mat is further away from the light source (where the Razer logo is) so the LEDs may be dimmer however, I do believe that colors should still be accurate. So is this normal? Or is this a defect?
     
  2. ppierson

    ppierson New Member

    I'm also having this issue. For example, when setting it to static blue, I'm seeing a very faint green on the right side and no light whatsoever on the very right.
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member


    Hi evryone! Thanks for posting your mat's concern here. Please send me a video showing the issue together with the device's serial number via PM. Let's continue from there.
     
  4. cmsalway

    cmsalway New Member

    I am also having this exact same issue!
     
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Please send a PM together with your mat's serial number and a video/photo showing the issue. Save the files via Google Drive or to any online drive account, then paste its link in your PM. Let's continue from there.
     
  6. NoobSlayyer

    NoobSlayyer New Member

    I am having some hot spots, bright areas on my daughters Goliathus Extended Mouse Mat. I got the Razer keyboard, mouse, and mat in Sept. Everything else is working fine except the mat colors have some bright sports.
     
  7. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for pointing that out. By the way, I've replied to your PM. Let's continue from there. I'll be locking this thread now.
     
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