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Razer Hammerhead BT Mic not working with Windows 10 PC

Discussion in 'Audio' started by xRenoa1, Apr 18, 2018.

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  1. xRenoa1

    xRenoa1 New Member

    Hi all,

    The problem: Hammerhead BT mic does not work with my Windows 10 pc running Bluetooth 4.2. Audio works fine, but the mic doesn't get any input. The hammerheads either get disconnected when the "Recoding" tab is selected in "Sounds", or the Sounds window freezes. It is already set as the default device for both playback and recording. It works fully with my Android phone (Samsung SS8).

    I'm wondering if anyone else has had this problem. I've been through tier 2 Razer Support, but they haven't been able to resolve my problem. Their conclusion was that the Hammerhead BT, which runs Bluetooth 4.1, is somehow not compatible with my Windows 10 pc, running Bluetooth 4.2. They tested with a Razer Blade running 4.1, and it works fine. I tested my rig with another Bluetooth headset, and both the mic and audio works fine. It is only an issue with the hammerheads. I've had my first set RMA'ed and yet the problem still occurs. They've offered me another RMA but I highly doubt it is going to solve the issue. So here I am.

    Pls halp.
    SoD11 likes this.
  2. xRenoa1

    xRenoa1 New Member

    No one has had their Hammerhead BT not work with their Windows 10 pc?
    SoD11 likes this.
  3. Jue_Mixaza

    Jue_Mixaza New Member

    i just test the Hammerhead bt with windows 10, seem like i have the same problem to :'(

    AKSEL-LUND New Member

    you can also buy a Bluetooth USB connection, the small plugs you get with a Bluetooth mouse. then it will connect automatically. it also works with apple earpods
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