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razer hammerhead bt not charging

Discussion in 'Razer Support' started by pipzpadilla, May 31, 2018.

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  1. pipzpadilla

    pipzpadilla New Member

    may razer hammerhead bt is not charging
     
    DRIFT_IT likes this.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Yoh! How long did you let it charge for? Also, have you tried a different charging cable?
     
  3. pipzpadilla

    pipzpadilla New Member

    I charged it for the whole day, but the indicator didn't changed from red to green. when i tried to turn it on, it just stopped working. i tried to plug it again but nothing happens. no light, no sign of power, etc....

    I did try to use a different cable, but still no good. I tried to use the razer's cable on other device and there are no problems.
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Could easily be a battery issue. How long have you had the device?
     
  5. pipzpadilla

    pipzpadilla New Member

    2 months
     
  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Alright, I'll send you a PM so I can assist you with the RMA process.
     
    freakydoctor likes this.
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