Razer Hammerhead BT not playing nice with Windows 10

Discussion in 'Razer Support' started by MrWitts, Nov 22, 2018.

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  1. MrWitts

    MrWitts New Member

    Hi guys,

    So i usually game with my Kraken (3.5mm audio jack). Recently my computer's audio jack port got busted, so i started gaming instead with my Hammerhead BT, since i'm planning to change rigs.

    One thing i realise is when Windows 10 pairs with my Hammerhead, it creates two playback devices. This i understand, Windows does this to most bluetooth devices. Sample below.

    Headphones (BT Stereo) sounds good, and BT Hands-Free is tuned for audio calls, not great audio.

    upload_2018-11-22_17-12-58.png

    However, when is start playing certain games, in this case Destiny 2, it starts to switch from BT Stereo to Earphones when i go in game. Sounds terrible. But there dont seem to be a way to switch back to BT Stereo.

    What i have tried.
    • Disabling Headset Earphones BT Hands-Free: in menu game sounds fine, when game loads, sound goes off.
    • Switching from Windows 10 audio menu: On switch game audio disappears (refusing to use BT Stereo)
    • upload_2018-11-22_17-16-48.png
    • no way to switch audio hardware in game
    Here's what i know.
    • this is tied to the use of mic (in game chat). When Destiny loads game, Windows assume u will be using the mic, and the Hammerhead BT detects you want mic, and switches to BT Hands-Free mode.
    • Headset works so well on my iPhone 6s.
    Has anyone ever encountered this problem? any potential solution or firmware update?
     
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