Razer Hammerhead True Wireless connected to PC but not playing audio. | Razer Insider

Razer Hammerhead True Wireless connected to PC but not playing audio.

  • 2 April 2020
  • 5 replies
  • 18 views
C
Hi, my headphones are connected to my PC however they show up in the other devices section rather than audio and doesn't play any audio, any help would be appreciated.
Thanks.
This topic has been closed for comments

5 Replies

PT.Singer
Rank
Userlevel 7
Just off the top of my head, are they connected to anything else at the same time? Like a phone or tablet?
Recommended Reading: Guidelines For Posting on Razer|Insider and Tracking Razer Orders/Shipments My opinions are NOT reflective of the opinions of the Razer, any official Razer staff, or of the great CEO himself. Mice Razer Naga Epic Chroma Razer Naga Hex v2 Razer Atheris Razer Taipan Razer DeathAdder Elite Razer DeathAdder Chroma Overwatch Edition Razer DeathAdder Chroma Deus Ex Edition Razer Basilisk Razer Naga Trinity Keyboards Razer BlackWidow Chroma Stealth Razer BlackWidow Chroma Deus Ex Edition Keypads Razer Tartarus Chroma Razer Tartarus v2 Audio Razer Hammerhead BT (on my 2nd pair) Razer Kraken Pro v2 Razer Leviathan Razer Leviathan Mini Mousepads/Mousemats Razer Goliathus Extended Overwatch Edition Razer Goliathus Extended Chroma Razer Goliathus Mobile Razer Goliathus Deus Ex Edition Razer Goliathus Control Fissure - Small Razer Goliathus Control Fissure - Medium Razer Sphex v2 Mini Bags/Pouches Razer Tactical Pro Backpack Razer Keyboard Bag Razer Headset Case Raz
C
PT.Singer
Just off the top of my head, are they connected to anything else at the same time? Like a phone or tablet?

No I've made sure they're not. They are connected to my PC but aren't playing any audio
PT.Singer
Rank
Userlevel 7
Cycero
No I've made sure they're not. They are connected to my PC but aren't playing any audio

So your PC is recognising them as an input/output device, but just not passing audio?
Recommended Reading: Guidelines For Posting on Razer|Insider and Tracking Razer Orders/Shipments My opinions are NOT reflective of the opinions of the Razer, any official Razer staff, or of the great CEO himself. Mice Razer Naga Epic Chroma Razer Naga Hex v2 Razer Atheris Razer Taipan Razer DeathAdder Elite Razer DeathAdder Chroma Overwatch Edition Razer DeathAdder Chroma Deus Ex Edition Razer Basilisk Razer Naga Trinity Keyboards Razer BlackWidow Chroma Stealth Razer BlackWidow Chroma Deus Ex Edition Keypads Razer Tartarus Chroma Razer Tartarus v2 Audio Razer Hammerhead BT (on my 2nd pair) Razer Kraken Pro v2 Razer Leviathan Razer Leviathan Mini Mousepads/Mousemats Razer Goliathus Extended Overwatch Edition Razer Goliathus Extended Chroma Razer Goliathus Mobile Razer Goliathus Deus Ex Edition Razer Goliathus Control Fissure - Small Razer Goliathus Control Fissure - Medium Razer Sphex v2 Mini Bags/Pouches Razer Tactical Pro Backpack Razer Keyboard Bag Razer Headset Case Raz
C
PT.Singer
So your PC is recognising them as an input/output device, but just not passing audio?

My pc is recognising them as headphones in devices but no audio comes through them
Razer.Caziel
Userlevel 7
Cycero
My pc is recognising them as headphones in devices but no audio comes through them

Do you mind sharing screenshots of how the headset appears on the Device Manager and on the Windows sound settings? Also, is it set as the default output device for the affected apps?
CookiesCookie settings