Razer Hammerhead TWS Pro Battery Problems

Discussion in 'Razer Support' started by javiertecla, Sep 15, 2021.

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  1. javiertecla

    javiertecla New Member

    Hi comunity i need help please!!!

    108D898F-8B5B-4C3D-8C2C-AB38C953E065.png
    is this normal to happen? I had previously bought the normal version and the same thing happened, the battery on the right side drains faster than the left side, the firmware was already updated even everything but I always keep more power on the left side than the right, please help
     
    javiertecla, Sep 15, 2021
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  2. Razer.Xenon

    Razer.Xenon Active Member Staff Member

    Can you PM me the photo that you've attached? You can upload it on Google drive and send me the sharable link. For now, PM me the serial number of your device along with a copy of your proof of purchase. I can use those to verify its mode and check its warranty status.

    *Thread locked to curb the conversation to PMs.
     
    Razer.Xenon, Sep 15, 2021
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