Razer Huntsman Elite Bent

Discussion in 'Razer Support' started by sourceClaretgreat587, Jan 14, 2019.

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  1. I just got myself a Razer Huntsman elite and upon opening and plugging it in I discovered that it is slightly curved along the width of the keyboard, The wrist rest as well as the keyboard are exhibiting the same issue. I wondering if it's normal or is my keyboard defective, it doesn't make a difference while typing but it creates issues when attaching the wrist-rest, you can clearly see the gold pad sticking out from a gat between the keyboard and wrist-rest. It just seems unfathomable that such a defect would be normal on a 200$ keyboard. It's not the standard I've come to expect from Razer or any product in that price range for that matter. I used the blackwidow X before upgrading to the huntsman elite and it felt much sturdier to type on. Sometimes when I lay my hands on the rest pad i can hear the plastic warping.

    Have any of you had a similar issue?
    I've attached a picture where the issue can be seen.
     

    Attached Files:

  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hi @sourceClaretgreat587, this looks like a physical defect so you should be able to get a replacement. Send me a PM with the serial number of your Huntsman Elite along with a proof of purchase so I can validate your warranty status and kickstart a ticket.
     
  3. [QUOTE = "Razer.Caziel, Beitrag: 475110, Mitglied: 702452"] Hallo [USER = 414315] @ sourceClaretgreat587 [/ USER], dies sieht nach einem physischen Defekt aus, sodass Sie einen Ersatz erhalten können. Senden Sie mir eine PM mit der Seriennummer Ihres Huntsman Elite und einem Kaufnachweis, damit ich Ihren Garantiestatus überprüfen und ein Ticket starten kann. [/ QUOTE]

    Hallo ich habe ein Problem, meine Huntsman elite tastatur leuchet überall mit rgb nur an der handpolsterung nicht.
    Kann das an meinen usb ports liegen weil die kein usb 3.1 haben ?
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    This translates as :
    Hello I have a problem, my Huntsman elite keyboard does not glow everywhere with rgb only on the hand padding.
    Can that be due to my usb ports because they have no usb 3.1?

    @LARIMARRuberclassic212 please send me a PM with the serial number of your Huntsman Elite so I can help you isolate the issue. I will have to lock the thread to prevent threadjacking.
     
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