Razer Huntsman Elite - Up Arrow Key Dead

Discussion in 'Razer Support' started by AR_Godbrand, Nov 25, 2020.

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  1. AR_Godbrand

    AR_Godbrand New Member

    Hi guys, i was hoping someone could help me with this. I purchased a Huntsman Elite 2 months back and have been using it lightly when i discovered that the Up Arrow key is dead. I did a keyboard test online , all other keys can be detected except for the Up Arrow key. Before i go about the long road of claiming warranty i was wondering if there is a solution to this problem? The keyboard looks good as new. The chroma lighting still work even on the dead Up Arrow key. Please help :'(
     
  2. TiredCube

    TiredCube New Member

    Did you try it without chroma effects on all the keyboard?
     
  3. AR_Godbrand

    AR_Godbrand New Member

    Yes, even with all lighting effects turned off i still can't get the Up Arrow key to work.

    All my drivers says they're working properly and they're up to date.

    I have the most up to date firmware too so idk whats going on really.
     
  4. TiredCube

    TiredCube New Member

    Ah, pity. I have a similar problem, but the workaround is dimming or turning off the lights.

    Good luck!
     
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for initiating this thread. Does the issue happen while the Razer Synapse 3.0 is disabled or closed?
     
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