Razer Kaira: Audio Crackling/Intermittent Disconnects

Discussion in 'Razer Support' started by th3claude, Jul 12, 2021.

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  1. th3claude

    th3claude New Member

    Hello!

    I'm having intermittent crackling audio and disconnects with my Razer Kaira on both Xbox Series X and the Xbox Wireless Adapter for PC (OEM Microsoft). I've tried connecting with Synapse with Razer Support before and the firmware is up to date and I've tried removing and reinstalling the drivers for the adapter, but the issue persists.
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Did you get the chance to try it on a different PC to check if it behaves the same? Fix the issue by following this guide. If the problem persists, send me the serial number of your headset. I can use that to verify its model and look for other possible solutions.

    *Thread locked to curb the conversation to PMs.
     
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