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Razer Kaira recently purchased

Discussion in 'Audio' started by gioprieto86, Nov 21, 2020.

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  1. gioprieto86

    gioprieto86 New Member

    Hey guys,

    Im new here and I just recently purchased a Kaira headset (non pro). I only have my Xbox Series X and no PC just an older macbook (2013). In the box it said the headset needed to be updated with new firmware but the link only provides a downloadable exe file which my mac cannot open. Is there any other way to update the firmware on these headsets?
     
    bmfunk58 and pancholr like this.
  2. bmfunk58

    bmfunk58 New Member

    I'm in the same boat. All my computers are MAC and bought the Kaira for the Xbox Series X. No way to update firmware and can't even connect the Kaira to Synapse 2.0. Really frustrating IMO to pay out $150 for a headset without a MAC compatible software to update it. Really poor form. Considering returning.
     
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @gioprieto86 @bmfunk58 Please note that you can update the firmware of the headset via the Razer Headset app for Xbox. I do not have any information regarding Synapse 2.0 for macOS supporting the headset. As far as I know, the headset was designed specifically for Xbox X/S and PC.

    upload_2020-11-26_14-26-6.png

    With all that said, free to ping me should you need further assistance.

    *Locking the thread to curb the conversation to PMs.
     
    Last edited: Nov 25, 2020 at 10:27 PM
    FiszPL likes this.
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