So I'm currently having an issue with my Razer Cynosa Chroma keyboard in which my keyboard only lights up on some areas of the keyboard, but not all. I have tried multiple solutions to get it fixed, such as restarting my PC, uninstalling/reinstalling Razer Synapse, but to no avail and I'm hoping I can get some more professional help to, hopefully, resolve my issue. I'm not a huge PC nerd, so I might need lots of clarification, as far as what steps I need to take and whatnot, so bear with me. Thanks in advance!
Below is the screenshot of my current issue.
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Userlevel 7
- Razer Support
- 7595 replies
-
20 July 2019
Hi there! You've landed concern to the right board. Sorry to hear about your keyboard. By the way, when did the issue start? Are you using a USB hub? If yes, please connect your Razer products directly to your computer USB ports. Also, have you tried connecting your keyboard to a different USB port to a different computer to isolate the issue? If the issue persists, please create a dummy Razer Synapse and see if the issue is still happening there.
The issue originated On April 14th, as far as I've recalled and I don't use a USB Hub anymore with the new gaming PC I have now, although I have used a USB Hub before when I had my spare laptop and it didn't cause any issues, like the one I have now, and I did try to plug it into different USB ports that are available on my gaming PC and it didn't work. I also plugged my keyboard directly to my spare laptop I have and the issue still occurs even on my laptop.
Userlevel 7
- Razer Support
- 7595 replies
-
21 July 2019
Thanks for confirming. We need to isolate this further by sending me a PM together with your keyboard's serial number, let's continue from there.
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