Razer Kishi Genshin Impact

Hello guys I bought yesterday razer kishi to play at my vacations the game that I play mostly genshin impact... But this doesn't work on it... I also have bomber friends , call of duty and crash on the run but it does not work for these game either... What should I do? Is there any chance to fix this and play Genshin Impact at least or what? I also downloaded the app for razer kishi from play store but still nothing.... I don't know what should I do... I am fun of razer and I hope I didn't lose my money this time... Thanks for ur time!