Razer Kiyo and synapse 3.0 | Razer Insider

Razer Kiyo and synapse 3.0

  • 26 September 2020
  • 11 replies
  • 4 views
I
please help me
my camera not want working in synapse 3.0
i cant enable sittings and enable preview
This topic has been closed for comments

11 Replies

A
Userlevel 2
infyplay1
please help me
my camera not want working in synapse 3.0
i cant enable sittings and enable preview


Update Firmware
I
azithro
Update Firmware

i have last firmware
A
Userlevel 2
infyplay1
please help me
my camera not want working in synapse 3.0
i cant enable sittings and enable preview


i have found this :

/my-computer-does-not-recognize-razer-kiyo.29385/
I
azithro
i have found this :

/my-computer-does-not-recognize-razer-kiyo.29385/

Is not solve my problem
A
Userlevel 2
infyplay1
Is not solve my problem

they said that its normal, synaps wont show kio.
C
Hello

This is a known problem razer support knows of this issue, but there is no fix as of yet.

This is my thread:
/razer-kiyo-not-working-at-synapse-3.61676/
Multiple users already face this issue but razer is stumped.
It seems to be a software bug between synapse 3 and windows 2004 version
V
Go to Control Panel > System & Security > System > Device Management > Cameras > Razer Kiyo
Double-click it
Open Device Driver > Update > Search on my Computer > Select form a list on my computer >
Select USB video device
Reboot even if not asked to
All Well!
C
vharkos66
Go to Control Panel > System & Security > System > Device Management > Cameras > Razer Kiyo
Double-click it
Open Device Driver > Update > Search on my Computer > Select form a list on my computer >
Select USB video device
Reboot even if not asked to
All Well!


Thank you a lot once again friend!
I have also replied to my thread as well.

Take care
Razer.Speedcr0ss
Userlevel 7
vharkos66
Go to Control Panel > System & Security > System > Device Management > Cameras > Razer Kiyo
Double-click it
Open Device Driver > Update > Search on my Computer > Select form a list on my computer >
Select USB video device
Reboot even if not asked to
All Well!


Thanks for sharing your workaround here. I'll forward this to our Support Team.

Thanks for tapping me as well, @ChrisMits.

Hey everyone! Let me know if the steps posted above by vharkos66 helped. I'll wait for your follow-up.
Spinn_n
Razer.SpeedCr0ss
Thanks for sharing your workaround here. I'll forward this to our Support Team.

Thanks for tapping me as well, @ChrisMits.

Hey everyone! Let me know if the steps posted above by vharkos66 helped. I'll wait for your follow-up.


Hi chief. This method didn't work for me.
Razer.Speedcr0ss
Userlevel 7
Spinn_n
Hi chief. This method didn't work for me.


Thanks for letting me know. Please send me your computer's Razer Synapse 3.0 logs by the steps here. Save the compressed files via Google Drive or to any online drive, then paste in your PM. Let's continue from there.
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